How a Shipping and Logistics Enterprise Supercharged Sales, IT, and Delivery

How a Global Shipping and Logistics Company Accelerated Sales and Ops with StackAI

Overview

A full-service shipping and logistics enterprise partnered with StackAI to accelerate research, improve frontline coordination, and automate IT support—closing $2.6M in pipeline, translating 80,000+ hours of content, and slashing support wait times to just 11 seconds. 

With global operations spanning freight, cargo, and logistics across China and beyond, the company now uses AI agents as an enterprise-wide force multiplier, and continues to use StackAI to transform their workflows with AI.

The Challenge: Sales and Support Teams Stuck in Manual Work

In the competitive world of shipping and logistics, identifying and qualifying the right sales leads can make or break revenue targets. The company’s sales team faced a critical bottleneck in their lead generation process. While they had access to databases of potential customers worldwide, filtering by standard criteria like geography or company size only scratched the surface.

What they really needed were answers to complex, strategic questions:

• Does this company have production facilities in certain countries?

• Are they using road or sea transport?

• Do they manufacture in-house or outsource?

• For niche targets like wine importers, how do we separate true prospects from general distributors?

Answering these nuanced queries took hours of manual research, costing valuable selling time and creating inconsistency across reps. The company knew it needed a better, faster, and scalable solution to get smart about lead targeting.

The Solution: AI-Generated Lead Research at Scale

StackAI’s no-code platform enabled the company to automate and standardize lead research across their entire sales organization. Using a simple drag-and-drop interface, the team built a powerful lead research AI agent that takes in company names and locations, pulls real-time data from sources like Perplexity, Google, LinkedIn, and niche databases, and generates detailed answers to industry-specific questions. The agent then scores each lead based on how well it fits the company’s service offerings.

The result? A fast, consistent lead qualification process that turned hours of manual work into a few seconds of AI output. With dependably high-quality insights delivered at scale, the sales team was able to focus on selling, not searching, and directly drove over $2.6M in closed pipeline.

🕒 What used to take hours now takes seconds—freeing the sales team to focus on strategy and closing.

Dockside Translation and Voice Agents

Inspired by the success of the sales AI agent, the operations team tackled one of their biggest frontline challenges: global communication.

To do this, they launched an AI agent that transcribes and translates voice recordings submitted by dock workers. In international shipping hubs where language barriers often slow down operations, this agent gives workers real-time, translated updates across ports in Asia, Europe, and the Americas.

🕒 This translation agent has processed more than 80,000 hours of audio, dramatically improving on-the-ground coordination.

AI-Powered IT Support

To streamline employee support, the IT department built a chat-based AI assistant powered by GPT-4o and integrated with internal documentation in Azure Blob Storage. Employees can ask real questions—"How do I access this tool?" or "What’s the fix for this error?"—and receive instant answers from accurate, always-available documentation.

🕒 Average wait time for support dropped to just 11 seconds.

This self-serve tool now fields thousands of queries, helping the IT team focus on complex, high-priority issues.

Over $2.6 Million in Closed Pipeline. What’s Next?

With successful AI agents deployed across sales, operations, and IT, the company now treats StackAI as a strategic platform for the entire enterprise.

Sales reps are closing more qualified leads faster. Dock teams are communicating more clearly across borders. IT is scaling support without increasing headcount. Most importantly, the company can now spin up new AI agents as market conditions shift, needs evolve, and new opportunities emerge.

StackAI is proud to help this global leader move faster, scale smarter, and deliver results across borders, countries, and oceans.